Set up your Timekettle device with the right app, connection, and permissions. This guide covers the Timekettle models currently offered by Dateck Solutions.
First, check your model. W4 Pro, W4, and M3 use the Timekettle app on a compatible phone. The X1 AI Interpreter Hub and NEW T1 are standalone devices, so you do not need the app for normal translation.
Get the official Timekettle app
Download the app only from Apple or Google. The app is free to download. Optional paid features or language packs may be offered for some models and app versions.
Phone compatibility can vary by model. W4 should be used with Android 10 or later. The current Apple app requires iOS 15 or later. Update your phone and the Timekettle app before pairing.
Set up W4 Pro, W4, or M3
- Charge the earbuds and case. A full first charge helps prevent pairing problems during setup.
- Turn on Bluetooth. Keep the earbuds, charging case, and phone close together.
- Install and open the Timekettle app. Sign in if the app asks you to, then allow Bluetooth and microphone access.
- Select your product. Choose W4 Pro, W4, or M3 in the app. Follow the pairing prompts until both earbuds show as connected.
- Choose both languages. Set the language spoken by each person, then choose the translation mode that fits the conversation.
- Test before you need it. Say a short sentence in a quiet room and confirm that audio plays through the correct earbud.
Setup by model
W4 Pro
Connect W4 Pro through the Timekettle app on one compatible iPhone or Android phone. One-on-One and Listen & Play can use downloaded offline translation. Voice Call and Media Translation need an internet connection.
W4
Remove the earbuds to start pairing, then select Timekettle W4 AI Interpreter in your phone's Bluetooth settings. Open the app, select W4, and choose your languages and mode.
M3
Remove both earbuds and pair Timekettle M3 in your phone's Bluetooth settings. In the app, choose M3 under product selection and finish the connection. Both earbuds should show as connected.
X1 AI Interpreter Hub
X1 is app-free. Charge and power on the hub, connect it to Wi-Fi or a phone hotspot for online translation, select a mode and both languages, then remove the earbuds.
NEW T1
NEW T1 is app-free. Power it on, connect through its supported mobile data, Wi-Fi, or a phone hotspot, then select the languages and translation mode. Download offline packs before you travel.
App and phone requirements
| Model | App needed | Safe setup requirement |
|---|---|---|
| W4 Pro | Yes | Current Timekettle app. iOS 15 or later, or Android 9 or later. Compatibility may vary by phone. |
| W4 | Yes | Current Timekettle app. iOS 15 or later, or Android 10 or later. |
| M3 | Yes | Current Timekettle app. iOS 15 or later, or Android 9 or later. Compatibility may vary by phone. |
| X1 AI Interpreter Hub | No | Wi-Fi or a phone hotspot for online translation. |
| NEW T1 | No | Supported mobile data, Wi-Fi, or a phone hotspot for online translation. |
Fix common setup problems
The earbuds do not appear in Bluetooth
Place both earbuds in the charged case, close it for several seconds, and try again. Keep the case close to the phone. Remove an older Timekettle pairing from the phone if the device was connected before.
Only one earbud connects
Return both earbuds to the case, confirm that each one is charging, then reconnect through the app. Also check that the app has Bluetooth and nearby-device permission.
The app cannot hear speech
Allow microphone access in your phone settings. Make sure the correct languages and mode are selected. Test in a quiet room and speak at a normal pace.
Online translation is not working
Check the phone, X1, or NEW T1 internet connection. Public Wi-Fi may require you to accept a sign-in page before translation can connect.
Offline translation is not available
Download the needed language pack while you still have internet. Offline support and included downloads depend on the model and purchased bundle. See the Dateck supported languages guide for details.
Need more help? Watch the Dateck video tutorial library or contact Dateck Solutions.
