Order before 3PM ET for same-day dispatch. Free shipping on orders over $125.
Shipping & Returns
Free shipping on orders over $125, a lowest-price guarantee, and a 15-day return window.
At Dateck Solutions we work hard to earn your business. One of the many ways we do this is with our Lowest Price Guarantee. Simply provide us with a price quotation or a link from one of our competitors and we will meet that price! Call us at 1-800-507-6002 or e-mail us to find out how you can take advantage of this amazing guarantee — and our free shipping on orders over $125.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To start a return, call us at 1-800-507-6002, Monday to Friday, 7am to 9pm ET, or use the form on our Contact page. We will issue a return authorization number and confirm the return address. Please do not ship an item back before you have a return authorization number. We'll notify you by email once we've received and processed the returned item.
