Refund policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To start a return, call us at 1-800-507-6002, Monday to Friday, 7am to 9pm ET, or use the form on our Contact page. We will issue a return authorization number and confirm the return address. Please do not ship an item back before you have a return authorization number. We'll notify you by email once we've received and processed the returned item.